Return & Exchange Policy

The Mobi Promise

We want you to be happy with your plan and with your service. If you have any problems, let us know right away. If we can't fix it or if you're still not pleased, we'll give you a refund (see our refund policy).

Refund Policy

7 DAY PLAN PURCHASES ARE NON-REFUNDABLE.

For Mobi PCS Phone questions/concerns: support@mobipcs.com, dial * or # 611 from your Mobi PCS Phone, or call our 100% local Customer Care team at 808.723.1111.

FEE Policy 

  • The monthly fee for service is fully refundable on day 1 and prorated day 2 - 7. MRC after 7 days from original purchase date is non-refundable for new accounts
  • 7 day plan purchases are non-refunable