FAQ

Frequently Asked Questions

Unlimited Calling Overview

  1. What's unlimited wireless calling?
  2. Do I have to sign a contract?
  3. How can Mobi PCS be affordable and still offer unlimited minutes?
  4. Will you always have unlimited calling plans?
  5. What features can I add to my plan?
  6. Can I talk all I want all over town?
  7. Who can call me?
  8. How do I make a long distance call?
  9. Can I use my Mobi phone when I'm on the mainland?
  10. Can I use my Mobi phone when I'm on the neighbor islands?

Mobi Cash Card

  1. Can I get a refund on my Mobi Cash Card?

Coverage

  1. Can I get coverage in Alaska and Puerto Rico?

Text Messaging

  1. If I send a message to a friend on another carrier's network, will he/she still be charged for receiving my message?
  2. Can I text message to any major wireless carrier?
  3. Can I text message someone outside of the U.S.?
  4. Will my text work on the mainland?

Taxes, Fees, and Surcharges

  1. Are there any costs in addition to the monthly fee?

Payment Options

  1. How do I pay for service?
  2. What are my payment options?

Service

  1. Can I keep my phone number if I switch to Mobi from another provider?
  2. What happens if I forget a payment?
  3. Can I keep my phone number if I reactivate my service?

Plans & Features

  1. I already have a wireless phone. Can I use it with Mobi PCS service?
  2. Can I change my Mobi PCS plan online?

Hearing Aid Compatibility

  1. Does Mobi PCS offer hearing aid compatible phones?

Answers

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Unlimited Calling Overview

  1. What's unlimited wireless calling?

    Simply put, it means you can talk as long as you want. Day. Night. Weekdays. Weekends. Hey, they're all the same to us. (If you really miss paying those overage charges, consider donating to a charity instead.)

  2. Do I have to sign a contract?

    No.  All of our plans are No Contract monthly unlimited talk & text with set data buckets.

  3. How can Mobi PCS be affordable and still offer unlimited minutes?

    Our access to a nationwide advanced CDMA network technology provides us with a cost-efficient way to provide this valuable service to our customers. But the simple answer is less paperwork. We don't detail your calls, check on your limits, mail fat expensive statements, or chase after you with lots of little fines.

  4. Will you always have unlimited talk & text plans?

    We like them. You like them. We don't see them going away.

  5. What features can I add to my plan?

    Mobi offers a whole selection of unlimited talk & text options with allotted data buckets per month. They're rolled into your statement so you make a single payment.

    You can also get services and features directly through your Mobi PCS phone and pay for them with money that you set aside in your Mobi Cash Card. These features are charged on a per-use basis, so you only pay for what you use.

  6. Can I talk all I want all over town?

    Our coverage map shows you our current nationwide calling area. And remember, if you purchase a Mobi PCS phone and realize that it's not right for you, our Mobi Promise means you can bring it back for a full refund. Be sure to refer to our return policy.

  7. Who can call me?

    Anyone can call you, no matter where they are, as long as you're within the Mobi PCS coverage area. Here's that map again.

  8. How do I make a long distance call?

    There are two types of long distance calls: Nationwide and International.

    Nationwide long distance calls are calls you make to any of the 50 U.S. states (including Lanai and Niihau) that are outside the Mobi PCS local calling area. To make a nationwide long distance call, enter the area code and phone number.

    International long distance: Coming Soon! 

  9. Can I use my Mobi phone when I'm on the mainland?

    Yes, our 4G LTE Nationwide Coverage is just that......NATIONWIDE! You can keep in touch with your friends and family with Mobi PCS anywhere in the 50 states!

  10. Can I use my Mobi phone when I'm on the neighbor islands?

    Yes, Mobi has NATIONWIDE coverage on America's #1 4G LTE Network. 

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Mobi Cash Card

  1. Can I get a refund on my Mobi Cash Card?

    Mobi Cash Card refunds are not allowed. Customers may use any unused or remaining balances by accessing our Mobi Web portal for great ringtones and wallpaper downloads. Mobi Bank balances can also used for any international long distance calls as well.

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Coverage

  1. Can I get coverage in Alaska and Puerto Rico?

    Yes, you can get coverage in Alaska and Puerto Rico. Please check our coverage map for detailed coverage.

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Text Messaging

  1. If I send a message to a friend on another carrier's network, will he/she still be charged for receiving my message?

    Yes, depending upon the services they have selected with their wireless provider.

  2. Can I text message to any major wireless carrier?

    Yes. Mobi PCS allows you to send messages to most U.S. mobile phone carriers. Plus, all of our plans come with unlimited text and picture messaging so you never have to worry about overage fees.

  3. Can I text message someone outside of the U.S.?

    International Text Messaging is coming soon! We are in the process of making this available to all of our customers so you can stay in touch with friends or family that are outside of the U.S.. 

  4. Will my text work on the mainland?

    Yes, our 4G LTE Nationwide coverage on America's #1 Network provides all of our customers with text messaging services in all 50 states. Data speeds and coverage may vary in some areas.

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Taxes, Fees, and Surcharges

  1. Are there any costs in addition to the monthly fee?

    We like everything out in the open, so here's the list. Like you, we hate fine print.

    Taxes & Surcharges - Voice Plans

    • State of Hawaii General Excise Tax
      State specific tax required by the State of Hawaii
    • County Public Service Company Tax
      County specific tax on service related income of public utilities paid in lieu of ad valorem taxes.
    • Hawaii State Telecommunications Relay Service Fee
      Fee to recover the contributions that Mobi is required to make into the Hawaii TRS fund. This fund is designed to assist hearing and speech impaired persons with making and receiving messages.
    • Hawaii State Enhanced 911 Surcharge
      Surcharge for E911 cost recovery to provide Public Safety Answering Points and wireless service providers with the resources necessary to implement and operate technology to enable identification and location information for wireless 911 calls.
    • Regulatory Compliance Fee
      Surcharge for the recovery of regulatory costs not associated with any other specific taxes, fees or surcharges. It may include costs incurred in prior years that are not yet fully recovered. It is not a tax or charge which the government requires Mobi to collect from its customers. This charge is subject to change from time to time as the cost of compliance changes.
    • Federal Universal Service Fund Surcharge
      Surcharge created by the federal government, to ensure reliable and affordable telecommunications service for all consumers across the country, especially residents in high cost rural communities and low-income customers. Additionally, the Federal USF provides for discounted telecommunications services for schools, libraries and rural health-care facilities. All telecommunications providers are required to pay into the Federal USF, and their contributions may be recovered from customers.
    • Activations

      • Initial: $10
      • Reactivation: $10

      Payment Options

      • Automatic Bill Payment: FREE
      • Online Bill Payment: FREE
      • Mobi Teller Kiosk: FREE
      • Over the Counter: FREE

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      Payment Options

      1. How do I pay for service?

        Your plan and options are rolled into a single payment. That way you'll always know what to expect. No overages. No surprises.

      2. What are my payment options?

        Our favorite option is Auto Pay. It's easy and you'll never miss a payment. Here are all of our payment options:

        • Automatic Bill Payment: FREE
        • Online Bill Payment: FREE
        • Mobi Teller Kiosk: FREE
        • Over the Counter: FREE

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      Service

      1. Can I keep my phone number if I switch to Mobi from another provider?

        Yes. When you select your plan and phone, it's simple to move your previous number to Mobi.

      2. What happens if I forget a payment?

        Because you purchase your Mobi PCS service in advance, late payments will result in a break in your service. Please note that your service will be suspended the day payment is due and your service will be terminated within 10 days of a missed payment. You will lose your phone number if your account is terminated.  There is a $10 reactivation fee for all late payments. 

      3. Can I keep my phone number if I reactivate my service?

        Yes, as long as your service is reactivated prior to the end of the 10 day suspension. During service suspension, your phone number will not change. However, once your service is terminated, you will lose your phone number. Mobi is not responsible for the loss of your phone number due to non-payment.

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      Plans & Features

      1. I already have a wireless phone. Can I use it with Mobi PCS service?

        Yes! With our Bring Your Own Device (BYOD) Program you're welcome to bring your compatible CDMA device to Mobi and take advantage of our services. Visit a Mobi retail location to see if your phone is compatible with our 4G LTE Nationwide Network.  All devices are subject to certification and approval. Click here for more information on our BYOD Program

      2. Can I change my Mobi PCS plan online?

        Sorry, that feature is not available on our website at this time. To make changes to your plan, please dial *611 on your Mobi PCS phone, call 808.723.1111 or visit one of our stores or authorized dealers.

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      Hearing Aid Compatibility

      1. Does Mobi PCS offer hearing aid compatible phones?

        Mobi offers an assortment of hearing aid compatible phones. These phones are notated by the hearing aid compatible icon underneath the phone description on the Phones page. When you're on the Phones page, select More Info for the phone you are interested in. Check out our phones now.

        Click here to learn more about hearing aid compatibility with wireless phones and services.